Wallsticker LLC Service Terms & Conditions
Please review our full terms before starting your project. This includes details on payments, lead times, installations, cancellation policies, permitting, and client responsibilities to ensure a smooth and professional experience.
PAYMENT TERMS: 50% Project Initiation Deposit is required to confirm the project and commence work. The remaining balance is due in full upon project completion. No cancellation or alteration is permitted after the client has approved the final artwork design. If payment is more than 10 days late, a 10% late charge will be applied. Modifications after final artwork approval will incur 100% of the cost. Expedited work requested and completed in less than standard lead times will incur a 30% rush fee.
PERMIT SERVICE FEES: 100% payment is required to commence permit services.
LEAD TIMES: Proofs: 5–10 business days. Fabrication begins upon receipt of approved artwork or proofs. Vinyl Decals Fabrication: 8–10 business days. Signage Fabrication: 20–25 business days. Installation (scheduled after fabrication): 5–10 business days.
ACCESS BEHIND WALLS: Mounting hardware and electrical wiring must be provided by the buyer.
ADDITIONAL WORK: Work authorized by the client while crews are on-site will be invoiced on a Time & Materials basis and added to the final invoice. If the client is unresponsive to phone calls, texts, or emails, Wallsticker LLC has the consent to either proceed to complete the job or halt work and schedule a return trip at the buyer's expense.
CANCELLATION: This order cannot be canceled except with the seller's consent. Cancellation requires payment for material costs, commitments, labor, overhead, engineering, and loss of profits incurred up to the date of cancellation.
CHANGES: Any deviation from specifications involving extra costs will be executed upon written change orders and billed as an extra charge.
COLOR MATCHING: Exact color matching is not guaranteed. Non-standard or incompatible colors may incur additional costs.
CREDIT CARD PAYMENTS: Accepted via MasterCard, Visa, and American Express, subject to a 3.5% processing fee. Prices quoted are for cash, check, or ACH transfer.
DEPOSITS: Deposits made to Wallsticker LLC are non-refundable. Credits may be applied to future projects. Expenses incurred before cancellation will be deducted from the deposit.
DELIVERY: Delivery dates are estimates based on receipt of all order details essential for execution. Delays due to strikes, manufacturing issues, or other uncontrollable circumstances are not the seller's responsibility. Wallsticker LLC is not liable for indirect or consequential losses due to delays.
DESIGNS / PROOFS / ARTWORK / SITE SURVEYS: 1) Wallsticker LLC's designs and proofs are two-dimensional and may have minor adjustments when applied to three-dimensional or curved surfaces for readability or alignment. 2) The buyer assumes responsibility for the accuracy and suitability of supplied artwork or design components. If deemed unsuitable, Wallsticker LLC may recreate them at the buyer's expense. 3) Wallsticker LLC is not liable for errors in proofs approved by the buyer.
ELECTRIC POWER: The buyer must provide a 120V dedicated circuit to the base of ground and wall signs. Additional electrical work must be specified in the contract or will incur extra charges.
IRREGULAR PAYMENTS: Acceptance of late or partial payments does not alter contract terms. A 1.5% monthly service charge applies to overdue accounts.
INVOICING (NET TERMS): Net terms require a credit application and authorization form. Approval takes 3–7 business days. The maximum term is Net 15, beginning on the invoice date. Late payments may be charged to the client's authorized credit card.
LANDLORD APPROVAL: The buyer is responsible for securing and providing landlord approval for signage installation. Failure to do so will result in charges to the buyer.
LEDGE / FROST CLAUSE: Unusual digging conditions, such as ledge or frost, will incur additional labor costs plus a 20% subcontractor markup.
OVERAGES / SHORTAGES: Up to a 10% overage or shortage may occur during production and will be reflected in the invoice.
RELAMPING: Charged on a Time & Materials basis during installation, covering ballasts as needed.
REMOVAL / DISPOSAL: Removed signage will be disposed of unless otherwise instructed. Building repairs or painting are not included unless specified.
ROOF PENETRATIONS: The buyer must hire a Certified Roofing Contractor for rubber roof penetrations. Wallsticker LLC will coordinate penetration locations.
RUSH / OVERNIGHT / OFF-HOURS LABOR AND MATERIALS: Prices may increase due to uncontrollable cost factors, delivery date changes, or buyer delays.
SHIPPING & SHIPPING PRICES: Shipping quotes are estimates. Delays by the buyer may incur recalculated prices and invoicing at the time the display is ready.
SIGNATURES: Electronic or facsimile signatures are legally binding.
SITE DAMAGE: Incidental damage from heavy equipment, such as tire ruts, is not covered unless specified. Landscaping repairs are excluded.
SITE LOCATION: The buyer is responsible for confirming boundaries for signage placement.
SITE READINESS: Buyers must ensure sites are clear and ready for installation. Delays caused by unprepared sites may incur additional costs for return trips or equipment downtime.
SOIL CONDITIONS & TOXIC CLEANUP: Pricing assumes normal soil conditions. Unusual soil conditions or obstructions will result in adjusted costs.
SPECIAL EQUIPMENT REQUIREMENT: Signs installed above 42 feet or requiring specialized equipment will incur additional costs, including a 25% markup for procurement and administration.
STORAGE: Storage is not included unless stated. Daily fees of $25–$100 will apply for stored signs.
TAXES: All applicable taxes are the buyer's responsibility.
TERMS: Governed by California law. Disputes must be resolved in California courts. The debtor agrees to pay all costs of collection, including attorney fees, and a 20% contract interest rate applies to unpaid balances.
TITLE: Ownership remains with Wallsticker LLC until payment is complete. The buyer assumes all risks post-delivery.
UNFORESEEN OBSTRUCTIONS / REINFORCEMENT: The buyer is responsible for reinforcement costs, relocating obstacles, or additional labor due to unforeseen conditions.
UTILITY / DIG SAFE SERVICES: Costs for verifying or covering utility lines will be charged at billing.
WALL CONDITIONS: Walls must meet Level 5 finish standards. Low or No VOC paint requires additional preparation, billed to the buyer.
SITE MEETINGS: Expenses for mandated site meetings will be added to the invoice.
FORCE MAJEURE: Wallsticker LLC shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control, including but not limited to acts of God, severe weather, labor disputes, material shortages, transportation delays, utility interruptions, pandemics, governmental actions, or other unforeseen events.
CUSTOMER-SUPPLIED MATERIALS: Wallsticker LLC is not responsible for the quality, accuracy, color, dimensions, adhesive performance, durability, compatibility, or installation success of customer-supplied materials, graphics, prints, or products. Installation of customer-supplied materials is performed at the buyer's risk unless otherwise agreed in writing.
EXISTING SURFACE CONDITIONS: Wallsticker LLC is not responsible for installation failures or damage resulting from existing wall, paint, drywall, glass, concrete, brick, stucco, wallpaper, moisture, structural deficiencies, or previously installed graphics. Surface preparation beyond normal cleaning will be billed as additional work.
VEHICLE CONDITIONS: Vehicle wrap installation and removal may expose existing paint defects, repainted panels, rust, body repairs, or failing clear coat. Wallsticker LLC is not responsible for paint lifting, peeling, finish damage, or existing vehicle defects discovered before, during, or after installation or removal.
GLASS CONDITIONS: Wallsticker LLC is not responsible for glass breakage, scratched glass, failed insulated glass seals, aftermarket window tint, existing films, thermal stress cracks, or other pre-existing glass conditions that may affect installation or removal.
LIMITED WARRANTY: Wallsticker LLC warrants workmanship only. Warranty does not cover normal wear, abuse, vandalism, accidents, pressure washing, chemical exposure, improper maintenance, environmental conditions, acts of third parties, or customer-caused damage.
CLIENT INSPECTION & ACCEPTANCE: The buyer shall inspect all work upon completion and notify Wallsticker LLC in writing of any deficiencies within five (5) business days. Failure to provide written notice constitutes acceptance of the completed work.
CLIENT DELAYS: Delays caused by the buyer, including artwork approvals, site readiness, scheduling, access restrictions, or other client-controlled factors, may result in revised lead times, rescheduling fees, storage charges, and additional costs.
PHOTOGRAPHY: Unless otherwise agreed in writing, Wallsticker LLC reserves the right to photograph completed projects and use such photographs for its portfolio, website, marketing materials, advertising, and social media.
INTELLECTUAL PROPERTY: All concepts, layouts, proofs, drawings, renderings, production files, and designs created by Wallsticker LLC remain the property of Wallsticker LLC until paid in full. Production files are not transferred unless specifically agreed to in writing.
LIMITATION OF LIABILITY: Wallsticker LLC's total liability for any claim relating to products or services provided shall not exceed the amount paid by the buyer for the specific products or services giving rise to the claim.
CONSEQUENTIAL DAMAGES: Wallsticker LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, loss of use, missed opening dates, or advertising losses.
PUNCH LIST ITEMS: Minor punch list items or warranty work shall not delay final payment. Final payment shall be made in accordance with the agreed payment terms.
ABANDONED PROPERTY: Signs, materials, or products remaining in storage more than thirty (30) days after notification of completion or availability for pickup may be considered abandoned unless prior written arrangements have been made.